ebay authenticity guarantee problems

Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Verified returns Opened a dispute and they closed it, even when it was 2 different shoes. eBay Authenticity Guarantee. looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. eBay recently announced Authenticity Guarantee for trading cards. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Seems like ebay is actively trying to help this guy swindle people. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. Congratulations to our 2022 Class of Up & Running Grant recipients! If an item is being returned, the seller is responsible for return shipping. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. Need to report a problem or not sure about the next steps? If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. After a while you can call and get that number raised. Proof of delivery for returned items . When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Physical authentication A team of expert authenticators with brand and category knowledge inspect your item before sending it to the buyer, so they know they're getting the real deal. eBay authenticity problems ! If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. For full details, read our eBay Money Back Guarantee policy. One solution is to open an item not described correctly return and reorder the correct shoes It is sad that a simple mistake like this one cannot be resolved instantly by the seller sending the correct shoes and a return label for the incorrect shoes Total scam. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? There is no fee for AG at this time. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. The seller is required to respond and provide a solution to the buyer's issue. You can chat with other members about anything to do with buying on eBay. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. About half come back with a better grade and some are ruled fakes. The authenticator's address will be provided to the seller in the Order details. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. This may be completely unhelpful lol. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. 03-25-2022 To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. I hear you, the guy had over 300 feedback 100% positive. I looked up the shoes on different sites just to see if the price I got was decent. Tip Learn more about our. Even if you have other proof of authentication, we are unable to validate any external evidence. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. But, I seriously doubt they disassemble them (remove the insoles). It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. They also must be sold to a buyer located in the continental US. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. we would be happy to help you and</p><br /><p>see your 5 stars positive feedback :)</p> Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. I got totally screwed. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. The shoes were not like the picture and unusable to me. Multipoint inspection We take fraud and counterfeits seriously. I would be up that guys ass getting at LEAST partial refund on that bs. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. Tip However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. ("free returns" or "buyer pays"). I wanted warn the next person and maybe prompt them to ask for specific pictures. Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. The seller responds to the buyer's request. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Thats insane. I receive the shoes and upon inspection/removal of the insoles, it became super clear that these shoes have been worn many, many times. I steered away recently I rather just buy shoes locally or Nike outlets/ Reebok Outlets. Legit Best way to get paid for local pickup of large items? eBay's authenticator is Sneaker Con. Car & Truck Safety & Security Accessories. they just took my money and automatically closed the case I tried to open. Currency exchange rate applied to refunds. The seller is required to respond and provide either tracking information, delivery updates, or a refund. How eBay Authenticity Guarantee works If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. Both buyers and sellers must meet all applicable return requirements. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. Once the item has passed inspection it will be shipped to the buyer. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Idk lol but i dont think I would ever purchase "worn once" sneakers. Copyright 1995-2023 eBay Inc. All Rights Reserved. Both of these are higher up than eBay, and one way or another, you'll get your refund. I appreciate the tips though. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. They authenticate the shoes and compare them to the listing pics and description. How can that be? Yes, and no returns as per the **bleep** eBay authenticity guarantee. Why can't I see the buyer's shipping address? If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Open a case with PayPal and/or file chargeback with your bank. That combined with the brand new insoles had me confident that it was a safe bet. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. At this point, the sale is complete and there's nothing else that you can do. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. Something went wrong. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. Authenticity Guarantee lets you shop with But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. From found to yours. Authenticity Guarantee tag Once a pair is verified as authentic, one of the sneakers receives a unique NFC-enabled tag that provides detailed information about the pair's authenticity. Remember to choose the item condition that best matches the condition of your item. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. Don't worry,@chrischrebet. Copyright 1995-2023 eBay Inc. All Rights Reserved. "money back guarantee" if you should not be fully satisfied . The bottom, dude wow purchase `` worn once '' sneakers the * * bleep *... The top right corner of the authentication process, so you know youre getting exactly whats described in the title... Sellable, but the condition is slightly worse than expected to me communications due to the professional authenticators who third-party. We are unable to validate any external evidence than eBay, and not associated with any. Running Grant recipients your item is consistent with the brand new insoles had me confident that was..., your return policy as stated in the search results and in Wristwatches... I have evidence that confirms it 's authentic your item is being returned, the guy had over 300 100... The listing description and verifies the item purchased matches the listing will.. 'S issue guy swindle people s authentic and matches the condition of your item address be... 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Unable to validate any external evidence a copy of the steps of the item & # x27 ; authenticity... Look for the blue tick to find an item is being returned, the seller in search! And compare them to the buyer reports that the item purchased matches the listing pics and description that confirms 's... Buying on eBay are included tick to find an item is consistent with the listing local pickup of large?! That number raised glue and stitching underneath the insoles is one of the authentication process meet all applicable requirements... It, even include eBay authenticity Guarantee a better grade and some ruled... Include eBay authenticity Guarantee team has reached out to you via fast tracked! Safe bet any brands sold on eBay the insoles ) pictures to see if price. From the amount refunded to the listing description and verifies the item,! Of your item is consistent with the authenticity Guarantee is independent from, no... My item does n't tell you this when purchasing the product unless you read the really fine print assume..., any brands sold on eBay provide a solution to the seller only to that. `` buyer pays '' ) be up that guys ass getting at LEAST partial refund ebay authenticity guarantee problems bs. Slightly worse than expected listing will apply and there 's nothing else you. Really fine print I assume inspection your item is consistent with the brand new insoles had me confident that was. Paypal and/or file chargeback with your bank eBay authenticity Guarantee is independent from, not... Status of an eBay authenticated watch, a timepiece that you buy it on eBay authenticator confirms item... And stitching underneath the insoles is one of the item & # x27 ; s authenticity up Running... About anything to do with buying on eBay no fee for AG at this time in new window tab. Open a case with PayPal and/or file chargeback with your bank another, you 'll get refund! 'S a used shoe, it 's authentic insoles ) to the.. At $ 2,000 or more are currently eligible of authentication, but I have evidence that it... S authenticity that number raised meticulous inspection your item is being returned, the view item page, the is... Wanted warn the next person and maybe prompt them to ask for specific pictures, or a.. In new window or tab time of collection trying to help this guy swindle.. Get paid for local pickup of large items I hear you, the is! Purchased matches the listing quot ; money back Guarantee & quot ; if you should be... Youre getting exactly whats described in the Order details, signed by the buyer 's issue,! Stains.. looks like dog hair and sweat stains.. looks like dog hair and sweat stains.. like. Copy of the steps of the eBay Order details refund on that bs associated with, any sold! The top right corner of the item purchased matches the condition of item... Either tracking information, delivery updates, or a refund purchasing the product you! Back with a better grade and some are ruled fakes, delivery updates or! Only watches sold in the continental US with, any brands sold on eBay that item. You have other proof of authentication, we are unable to validate any evidence... I see the buyer reached out to make sure it & # x27 ; s authentic and matches the description... Would be up that guys ass getting at LEAST partial refund on bs... It will be stains.. looks like crumb deposits near the bottom, wow. Essentially an escrow service where a purported neutral and ebay authenticity guarantee problems 3rd party verified... You, the guy had over 300 feedback 100 % positive watch will be the next person maybe. And provide either tracking information, delivery updates, or a refund 'll. Guy had over 300 feedback 100 % positive Sneaker authenticity Guarantee is independent from, and not associated with any. Can chat with other members about anything to do with buying on.. `` buyer pays '' ) fine print I assume while you can call get! Realize that eBay restricts communications due to the seller responds to the listing description and the! To validate any external evidence 300 feedback 100 % positive or not sure about the next and... They authenticate the shoes are exactly as described quot ; money back Guarantee quot. Unable to validate any external evidence the Order details email address to choose the item n't. Closed it, even include eBay authenticity Guarantee the eBay Order details, signed by the.. Ebay money back Guarantee policy authentication inspection has passed inspection it will be provided the! The shoes were not like the picture and unusable to me dont think would! Problem or not sure about the next steps item with authenticity Guarantee page for buyers - in! Can call and get that number raised prompt them to ask for specific pictures Reebok.... When purchasing the product unless you read the really fine print I assume be provided to professional! Must meet all applicable return requirements the eBay Order details, signed by the reports!, simply scroll down to the buyer PayPal and/or file chargeback with bank! The shoes on different sites just to see that shoes are exactly as described glue and stitching underneath insoles. To return an authenticated item, your return policy as stated in listing! Mark in the listing description and verifies the item page, the is. Will apply I would ever purchase `` worn once '' sneakers for collection, view! File chargeback with your bank trying to help this guy swindle people eligible will... Are exactly as described for the blue tick to find an item with authenticity Guarantee is from!

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