pip telephone assessment mental health

The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). Most people claiming Personal Independence Payment (PIP) will be asked to attend a PIP assessment with a healthcare professional. Your assessment centre might ask you for a letter from your doctor or other evidence that you need an alternative location for your assessment. No other variable was a significant predictor of a claimant preferring either a telephone or a face-to-face assessment when added to these models. Answers were coded afterwards. If you would like to know more about DWP research, email socialresearch@dwp.gov.uk. Unweighted base: only claimants who are uncomfortable with video assessments (n=454). Claimants were asked whether, given a choice and if assumed safe under government advice, they would prefer face-to-face or telephone assessments. Ninety five per cent of PIP claimants and 98 per cent of WCA claimants, agreed that the assessor explained clearly what would happen at the beginning of the call. Claimants aged 55 or older were more likely to cite being unable to use the technology (29 per cent). The professional will then send it to DWP to check if you are eligible for the benefits. You will need to contact the assessment provider and request a home assessment. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. WebIntroduction. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. In terms of reasons for feeling comfortable with video assessments, some sub-groups were more likely to cite specific reasons. According to DWP records, nearly two thirds (64 per cent) of claimants surveyed were making a new claim for PIP. The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Just over three quarters (76 per cent) of PIP claimants and 95 per cent of those undergoing WCA assessment agreed that they were able to explain to the assessor how their condition affected their daily life. They later changed the award because they looked into everybodys claim as they felt they hadnt been Around one in ten (13 per cent) said they had no preference. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, finding it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Ask for an interpreter or signer if you need one. Have you read something you think others need to know? Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. If you cant attend your appointment date for PIP assessment with questions on mental health, you can send a letter to the private assessment provider to change the date. Those who said they prefer telephone assessments were also more likely to be satisfied with the assessment (94 per cent, compared to 49 per cent of those who prefer face-to-face assessments). You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. Differences were less pronounced according to previous experience of a face-to-face assessment. The results from these regression analyses are presented as predicted probabilities in this report. Over one in four (29 per cent) spoke to a friend or relative and nearly one in ten (8 per cent) spoke to a social care or support worker. Do be advised that the 'DWP' call handlers are not PIP advisers. The assessment looks at individuals ability to carry out everyday activities. The claimants who expressed a preference for telephone assessments were also asked to describe the reasons for their choice. Those who were awarded PIP tended to express higher levels of agreement with the two statements. Four in ten claimants (41 per cent) preferred face-to-face assessments and similarly 39 per cent preferred telephone assessments. Awareness was slightly higher among those placed in the LCWRA group than those who were awaiting further assessment. This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. Safely: Can you do the activity without risking danger to yourself or someone else? Others had no strong preference. All face to face assessments have been suspended for at least 3 months. Claimants who had previous experience of a face-to-face assessment had a 24 per cent predicted probability of preferring a face-to-face assessment, compared to 31 per cent for a claimant with no experience. Unweighted base: Claimants who felt they could not explain their condition only (n=51). In addition to information from DWP or the assessment provider, nearly one in three (32 per cent) claimants sought advice and information from other sources. Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. Clearly the outcome of the claim may affect a participants retrospective views on the experience and the type of assessment they would prefer. But nearly one in four (24 per cent) were unaware that they could make such requests. They later changed the award because they looked into everybodys claim as they felt they hadnt been Nearly half (47 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. Of those who did not feel they were able to explain the impact of their condition fully, nearly half (45 per cent) felt that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. Additionally, those aged under 35 were more likely to find some topics difficult (34 per cent), compared to claimants aged over 55 (19 per cent). Those reporting no mental health conditions would feel more comfortable having a video assessment (61 per cent) than those with mental health conditions (52 per cent). WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Unweighted base: Claimants who were uncomfortable with video assessments only (n=342). Email: psi@nationalarchives.gov.uk. Six in ten (60 per cent) claimants had previous experience of a face-to-face assessment either as part of this claim or a previous claim. Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. Continue with Recommended Cookies, The Optimistminds editorial team is made up of psychologists, psychiatrists and mental health professionals. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. You are awarded points for each activity, based on your ability and how much help and assistance you need to do it. The assessor will also make a note of your mental state during the assessment - for example, they'll record whether you look depressed or happy, tense or relaxed and how you cope with social interaction. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Those with no previous experience of a face-to-face health assessment were more likely to report that more information about what would be covered would have been helpful (34 per cent), than those with assessment experience (23 per cent). You have accepted additional cookies. Those who previously said to prefer telephone assessments (versus face-to-face) were more likely to say that they felt comfortable with video assessments because they were comfortable at home (38 per cent, compared to 7 per cent of those who preferred face-to-face assessments). Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. In total, three quarters of PIP claimants (75 per cent) were satisfied with how the telephone assessment was conducted. Unweighted base: Claimants who had third person support during the call (n=257). The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. We refer to this group as the unknown outcome group within the rest of the report. Claimants were asked if they had previously participated in video calls via laptop, tablet or telephone. Satisfaction was higher among those who did not report a mental health condition, than those who did; and those who were awarded PIP or with an unknown outcome, than those who were disallowed. Note: Some respondents provided multiple responses. 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