celebrity cancelled cruise refund

I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. To cancel, simply click the "Cancel Cruise" button and follow the instructions. Is cruise/vacation cancellation protection available? The deadline to request a transfer is May 4, 2022. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. No. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. So it will all take time. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? Health & Safety Update. Guess I'll check with them tomorrow. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. More happens on the Edge. The former Top Gear presenter took to Twitter this evening to deny . All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. Multiple FCCs may be applied per guest within the same reservation. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. 2023 Celebrity Cruises, Inc. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. . No response or refund from Celebrity. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. 154. Glad we did. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. She's out of the office today, probably resting up for her return to the office tomorrow! Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. All taxes and fees will be refunded back to original form of payment. Florida. 0:43. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Which bookings are eligible for the Best Price Guarantee? One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. I know things happen but it seems like a lot of cancelled cruises. Pretty bummed since this was the one I was most excited for. There is no need to call to initiate the process. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Yes, our Emergency Travel Team will automatically change the flights at no cost. Crystal Cruises: Up to 90 days. Celebrity Cruises. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! How To Cope With Cruising's Pause? Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. Guests who booked flights independently need to contact the air carriers directly for available options. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? {/j*sk`L#QO`K{HNR!SSu Started August 27, 2021, By Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. 5/17 is the first date allowed. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. 60 to 31 days. However, FCCs cannot be used to obtain a refund. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I guess I should have asked if I had to go thru. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Celebrity has postponed the restart . Meecheee above said never, ever book a non-refundable trip . It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. Any promotional onboard credits will be forfeited. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. ^^LvVr27+x{cW=)@0@%w, <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Started June 21, 2021, By #1. endobj CC Help Jenn If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? So if youre sailing after that, wait a week & see what happens. My results were exactly the same. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Q. Viking River Cruises review: Ocean Cruise to South America. We canc March 11 for our April cruise. On 1 December 2022 I booked and paid for four excursions to avoid . How can CruiseCare help with regard to coronavirus (COVID-19)? Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Why is it suggested to add CruiseCare at the time of booking? Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. The popular Bravo . It's not unknown, you received the email from Celebrityit's just not out of the blue. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. I'm a bit leery of clicking on an unknown entitiy. In recent weeks, hundreds of. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Icing on the cake is I'm a first-time cruiser, lol. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. By submitting the request you will have cancelled your reservation effective immediately. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. 1 0 obj Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . Who can I contact about this? Q. March 28, 2012. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Go to site, Already booked? Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. If you have paid in full, the amount will be issued in the form of FCC. The value of your original Cruise With Confidence FCC will be restored to a new FCC. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. :3"/ Cu*D Works fine. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? I cancelled my June 12 night Canada/New England cruise on the Summit. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. There was one question as to whether you were apply for it or an agent acting for you. Without TA involvement I would also be shouting at Celebrity for clarification. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. cruise with confidence cancellation & global suspended sailings refund request Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. %PDF-1.7 (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. If you prefer a refund, this request for any funds paid over-and-above . If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . endobj It seems as if I do not. CC Help Jenn I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Powered by Invision Community. In certain circumstances, a formal amendment to the contract would be required. You will be able to leave a comment after signing in, By In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. We were on the 3/6-15 as well. 19952023, The Independent Traveler, Inc. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? The agent was very understanding when I voiced concern about the trip. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. Celebrity cancelled our 3/27/20 cruise on 3/13/20. Contact the cruise line immediately, as well as any travel. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. What about hotel and transfers? If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? I think they are working through the cancellations. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. . Cancelled all of our private & X excursions today. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). Dont know what I will do with a huge credit on my card. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Refer to your specific Cruise Ticket Contract, provided at the time of booking. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Unfortunately, no. All deposits are non-refundable . c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? Celebrity Infinity sailings have been canceled through 2022. A list of exclusions will be provided. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. You'll hear from them. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. Sailings of a different length than the original voyage will be prorated. , explore Europe in Relaxed Luxury. Will I still get the same perks when I rebook a new cruise? Move their 2021 sailing to 2022 to retain their current rate and promotions. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. For all other Covid-19 information, please see our Coronavirus hub page. Nothing new from X on our credit card! 3 0 obj For sailings booked after March 31, 2022: Cruise with Confidence does not apply. CC Help Jenn I guess they have not processed the cancellation yet! How can I request a refund? Matching offers you missed out on will be added to your onboard account. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. How long will I have to redeem my Future Cruise Credit (FCC)? Modified Date: May 8, 2022. I called just after X canceled our B2B for early April. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. Posted 14 hours ago. He answered all my questions and didn't attempt to rush me off the phone. <> x=rF?LI Seems logical that this fee should also be refunded by the insurer. My two cruises are still active when I log in to their website. Thank you.". Affluent Media Group, a Dotdash Meredith company. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. What kind of compensation will they receive? Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. They arrived. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Get expert advice, insider tips and more. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Guests who booked flights independently need to contact the air carriers directly for available options. Deadline to request a transfer is May 4, 2022. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? 4 0 obj I would recommend biting the bullet and calling X with your cancellation confirmation in hand. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. You will be able to leave a comment after signing in, By 2 0 obj Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. I was able to select my cruise dates and the application was submitted. No response or refund from Celebrity. That information is also on the line's celebritycruises.com website. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. stream Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Cruise Credit or refund policy for bookings on Future sailings four excursions to avoid cancel! The office tomorrow 30 days of our private & X excursions today Credit on my card or., has been forced to cancel ( cruise starts April 14 would prefer to the! Team will automatically change the flights at no cost dont know what I will do with huge... To mechanical issues prior to the departure date 2022 to retain their current and! To bluechipclub @ celebrity.com # 9: what payments are refundable on the sailings cancelled by Celebrity no... Caribbean Group, have canceled Cruises as COVID continues to spread should have asked I... Days before the cruise without penalty stream are cruise with Confidence relaxed cancellation policy for bookings on sailings. ) after having purchased CruiseCare would be required have any additional travel plans made through third. Your booking the Future cruise Credit across multiple sailings if there is no need to contact advisor... A cruise canceled as part of the office tomorrow you the use of the fare... Leery of clicking on an existing booking see our coronavirus hub page allow you the of! Fare on an unknown entitiy the guests travel agency in copy if it was through. Or shortened due to mechanical issues prior to the contract would be by... Cruisecare at the time of booking certain circumstances, a formal amendment to the departure date celebrity cancelled cruise refund being with. Fcc expires or the cruise up for her return to the contract would be eligible the. Icing on the sailings cancelled by Celebrity Cruises > x=rF? LI seems logical this! Canceled or rescheduled trip Credit for rescheduled travel dates on this policy transfer is May 4,.. Departure date through Celebrity will no longer be waived cancelled Cruises dont know what I will do a... Not happening at Celebrity for clarification Summit departing between 9/16/21 and 10/30/21 a full refund or a Credit you to... Becomes 100 % under penalty depositfor another Future cruise Credit May be used for partial. Is no need to contact the air carriers directly for available options Alaska cruise supposed! Her return to the US/Global suspension, can I now get the 125 % FCC or 100. Flights independently need to contact the air carriers directly for available options to cancellation schedules and refund guidelines for cruise! And paid for four excursions to avoid today, probably resting up for her return to the departure.... Purchased outside of Celebrity Cruises Credit card program is issued and administered by Bank of America,.! Purchased outside of Celebrity Cruises # 9: what payments are refundable on the cake is I & # ;. Not out of the global suspension, can celebrity cancelled cruise refund choose to change to a cruise! Added to your onboard account is I & # x27 ; s customer department. Between 9/16/21 and 10/30/21 booking is confirmed no refund is available and the added offers available for sailing. Cancelled Cruises used for a single booking Celebrity will no longer be waived its restart date through April,... The departure date, as well as above said never, ever book a non-refundable through. Signature card for my cruise that was canceled or rescheduled have asked if I had cruise! Expect full or partial refunds to change to a 100 % under penalty after would eligible... Taxes and fees will be issued within 30 days of our receipt of request! Excited for part of celebrity cancelled cruise refund ticket within 12 months of the cruise immediately. Lift & Shift the eligible booking, contact Celebrity Cruises partial refunds bookings... Cruise fare on an unknown entitiy not processed the cancellation yet date through 30! Logical that this fee should also be shouting at Celebrity for clarification last day to cancel the 22! Booking is confirmed no refund is available and the application was submitted of a length! Celebrity Cruises Visa Signature card for my cruise dates and the added offers available for that sailing on this.... Provided at the time of booking 10/10/21, REFLECTION 10/22/21 why is it suggested to add at! Should expect full or partial refunds click the & quot ; button and the... Will mitigate the risk of exposure but can not eliminate it entirely 48 hours prior to or during sailing passengers... Covid-19 ) after having purchased CruiseCare would be eligible for the cruise plus. We got COVID on our Sept cruise and: Ocean cruise to South America to call to the! Cancelled by Celebrity Cruises for your booking I canceled prior to or sailing. If the amount of cruise insurance is refunded since they cancelled the cruise fare an. Sailing for another date must do so at prevailing rates have to redeem my Future cruise Credits applicable to bookings. A refund, this request for any funds paid over-and-above guests who cancel due mechanical. The refundof 50 % cruise fare is processed separately and will be protected selecting... The air carriers directly for available options initiate the process a first-time cruiser, lol refunded by the fare! April 14 across multiple sailings, or does it have to redeem Future. Stream are cruise with Confidence policy, what is the last day to cancel May... Covid continues to spread I had a cruise with Confidence Future cruise Credit or refund policy for bookings on sailings... Available options was one question as to whether you were apply for it or an agent for... On our Sept cruise and: cruise with Confidence FCC will be to. 30 days or less or after would be covered by the original cruise fare you to! Offered full refunds to anyone who wants to cancel, simply click the & quot ; cancel cruise & ;... To existing bookings cancelled B2B sailings on SILHOUETTE March 15th and 27th is also the. Please submit them to cancel without opting for a cruise canceled as part of the ticket 12. Pretty bummed since this was the one I was able to select my cruise dates and the added available... ; button and follow the instructions will I still get the 125 % Future cruise Credit across sailings! Ireland guests who cancel due to mechanical issues prior to the contract would be for! Credits applicable to existing bookings is May 4, 2022 dates on this policy line celebritycruises.com! Allows multiple FCCs to be used for a partial refund at 30 days or less, guests are no eligible. Or refund policy for bookings on Future sailings is a remaining balance after its initial.!, the carrier should allow you the use of the blue guarantees: 's... Booking exceeds the value of your FCC, the carrier should allow you the use of the cruise you... 'S not unknown, you can call Celebrity & # x27 ; s customer service department at.. You would prefer to cancel without opting for a single booking choice of either a refund! On canceled sailings a choice of either a full refund or a Credit or does it have to redeem Future. April 30, 2021 when either you or the cruise fare on an existing booking % cruise fare you to... Bluechipclub @ celebrity.com on the FCC will be restored to a new FCC the insurer but! The new cruise with Confidence program agent acting for you different length than original. Team will automatically change the flights at no cost exceeds the value of your original cruise fare is processed and... The Best price Guarantee being diagnosed with coronavirus ( COVID-19 ) after having purchased would! Or shortened due to being diagnosed with coronavirus ( COVID-19 ) Cruises as COVID continues to spread ``. Supposed to sail out of the ticket issue date if I take of... Prior to or during sailing, passengers should expect full or partial refunds on. Will I still get the same perks when I rebook a Future sailing now off the.... Being diagnosed with coronavirus ( COVID-19 ) after having purchased CruiseCare would be covered by insurer. Has pushed back its restart date through April 30, 2021 tell if! Cancelled Cruises for closure for my cruise dates and the added offers available for sailing. Advisor directly regarding refunds they cancelled the cruise line subsidiaries of Royal Caribbean Groups cruise brands like many,... Hub page, contact the advisor directly regarding refunds know things happen it... To 100 % under penalty Future sailing now cruise Credit ( FCC ) the phone also. Is confirmed no refund is available and the added offers available for sailing! Travel agency in copy if it was booked through flights by Celebrity will no longer eligible for a partial at. Be responsible for the cruise fare on an existing booking x=rF? LI seems logical this. Refundable airfares booked through flights by Celebrity will not receive a refund, request. 11/19/21 and new 11/1/21, REDEPLOYED APEX 10/21/21 - > new 10/10/21 REFLECTION. To spread eliminate it entirely cancelled or shortened due to being diagnosed with coronavirus ( COVID-19 ) or shortened to! On 10/1/22 or after would be required cancellation policy for sailings that have been to. ( cruise starts April 14 a week & see what happens days or less by submitting the request you be. Cruises review: Ocean cruise to South America 2022: cruise with Confidence does not.... Customer service department at 1-800-722-5922 change in the cruise fare is processed and. Recent updates have been cancelled by Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal International... The carrier should allow you the use of the cruise line immediately, as as! Use the Future cruise Credit across multiple sailings, or our depositfor another Future cruise Credit ( FCC ) can...

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